Refund policy

Return & Refund Policy

Effective Date: November 5, 2026

Thank you for shopping with us! We appreciate your business and are committed to providing quality products and excellent customer service.

Please review our Return and Refund Policy before placing an order.

1. Coffee, Tea & Consumable Products

Due to the nature of our products and for health, safety, and quality-control reasons, all coffee, tea, and other consumable products are final sale and are not eligible for returns or exchanges.

This includes:
- Whole bean and ground coffee
- Specialty and flavored coffee
- Mushroom coffee blends
- Loose-leaf teas
- Matcha and other consumable products

If your order arrives damaged, defective, incorrect, or compromised, please contact us within 30 days of the delivery date for assistance.

2. Damaged, Defective, Misprinted or Lost Orders

If your order arrives damaged, defective, or misprinted, or your package is lost in transit, you may be eligible for a free reshipment or a refund.

You must report any product quality issue or lost package within **30 calendar days** of:
- The actual delivery date; or
- The estimated delivery date for packages that never arrived.

Eligible situations include:

- Damaged or defective products: Manufacturing errors, warped prints, ink problems, or other product defects.
- Misprinted designs: Incorrect placement, incorrect colors, or the wrong product received.
- Lost packages: Orders confirmed as lost in transit.

For product quality issues, you must provide clear photographs showing the affected product and the specific problem.

If multiple items featuring the same design are affected, please provide at least one photograph showing all affected items together.

You do not need to return damaged, defective, or misprinted merchandise.** Once the issue has been reviewed and approved, we may arrange a free replacement shipment or issue a refund.

3. Situations Not Eligible for Refunds or Free Replacements

We do not offer refunds or free replacements for the following situations:

- The customer ordered the wrong size or color.
- The customer changed their mind after receiving the order.
- The customer experienced buyer's remorse.
- The customer provided an incorrect shipping address.

If an order was shipped to an incorrect address provided by the customer, a replacement shipment may be arranged at the customer's expense, including applicable reshipping costs.

4. Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund approval for processing. Your financial institution may require additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the refund is due to our error or otherwise required by applicable law.

5. Order Cancellations

Orders may be canceled only if the cancellation request is received before the order has been processed, produced, or shipped.

Once an order has entered production or fulfillment, cancellation may no longer be available.

Please contact us as soon as possible if you need to request a cancellation.

6. Subscription Orders

Customers may manage, modify, or cancel their coffee subscriptions before the next scheduled billing and processing date.

Subscription cancellations or changes must be submitted before the next order enters processing. Orders that have already been processed or shipped are subject to this policy.

7. Lost or Missing Packages

If your package has not arrived by its estimated delivery date, please contact us within 30 calendar days of that estimated delivery date.

We will review the shipment and work toward an appropriate resolution.

Packages confirmed as lost in transit may qualify for a free reshipment or refund.

8. How to Request a Return or Refund

For all return, refund, replacement, or order-related inquiries, please contact our customer service team.

Email Support

Please include:
- Your order number.
- A description of the issue.
- Clear photographs, when applicable.

All claims must be reviewed and approved before a refund or replacement is issued.

9. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website with the updated effective date.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.

Thank you for supporting our business!